Three starting points, not one product
Sorting, drafting, or simply a clearer look at your own support data — each stands on its own.
Back to homeChoosing where to begin
Each offer below suits a slightly different situation — some teams know exactly what they want set up, others want a clearer picture of their own inbox before deciding anything. There's no required order, and starting with the review is a common, sensible choice.
Enquiry Sorting Assistant
Files incoming enquiries by topic, language and urgency, drawn from your own past correspondence. Suited to teams receiving 30–300 enquiries a day.
- • 3-week scope, 2-week observation
- • Weekly accuracy report, first month
- • Written procedure for later adjustments
¥27,000
Enquiry Sorting Assistant details
Reply Drafting Support
Prepares first drafts for common questions, always held for staff review before sending. Suited to teams where the same twenty questions carry most of the volume.
- • 4-week scope
- • Answer library and tone calibration
- • Review interface for staff
¥29,500
Reply Drafting Support details
Support Data Review
A standalone analysis of twelve months of support records — what recurs, what takes longest, and what could be fixed upstream instead.
- • 2-week scope from data receipt
- • Written report and shortlist
- • Honest note on likely returns
¥16,500
Support Data Review detailsHow to choose
If you already know your volume is high and repetitive
The Sorting Assistant is usually the right first step.
If replies take too long once triaged
Drafting Support addresses the writing stage directly.
If you're not sure any of this is warranted yet
Start with the Data Review — it may point elsewhere entirely.
If it's still unclear, a short conversation is often the fastest way to sort it out.
Offers at a glance
| Offer | Scope | Price | Best for |
|---|---|---|---|
| Enquiry Sorting | 3 weeks | ¥27,000 | High daily volume, unsorted inbox |
| Reply Drafting | 4 weeks | ¥29,500 | Repeating question types |
| Data Review | 2 weeks | ¥16,500 | Not yet sure automation fits |
What every offer includes
Regardless of which you choose, you'll receive written documentation you can keep, direct access to us during the engagement for questions, and a clear statement of what was and wasn't covered — no ongoing dependency is assumed or required.
On the investment
Each price above is a one-time engagement fee, not a subscription. What it buys is time — configuration, observation, documentation and a defined support period — rather than ongoing software access. There is no long-term contract attached to any of the three offers.
A few questions before deciding
Can we combine offers?
Yes — many teams start with sorting and add drafting later, or begin with the data review to decide what to prioritize.
What if our volume is outside the stated range?
Reach out regardless — the ranges describe where the setup is most effective, not a hard requirement.
Do we need technical staff on our side?
No. The engagements are scoped so that a support manager, not an engineer, can manage the setup afterward.
Ready to look closer at one of these
Send a note and we'll help you match your situation to the right starting point.
Get in touch