A draft waiting, not a blank page
First replies prepared for your most common questions, always reviewed by a person before anything is sent.
Back to homeThe promise
For the questions that repeat most often, a first draft is prepared before your staff opens the ticket. The wording is built from your existing answer library, so it reads consistently with what your team already sends — the reviewer's job becomes checking and adjusting rather than starting from nothing.
The problem this addresses
Many support teams find that a small number of question types — often around twenty — account for most of their daily volume. Writing similar replies to these repeatedly is tiring work, and it's where wording tends to drift between different staff members over time.
The solution
We start by gathering your existing answers and calibrating tone against them, so the drafting assistant writes the way your team already writes rather than in a generic voice. A review interface sits between every draft and the outbox — nothing leaves the company unread, and staff decide what to keep, change, or discard entirely.
The experience
Over the four-week setup, we build the answer library alongside your team, calibrate tone against past replies, and configure the review interface your staff will use daily. We also hand over a short guide on recognizing when a question falls outside the drafting assistant's range and should be written by hand from the start.
A sample from the handling ledger
Enquiry
"How do I change my billing address?"
Draft produced
Standard address-change reply, account link inserted
Human check
Approved, sent as drafted
Where the boundary sits
Enquiries involving disputes, safety concerns, account cancellations, or anything the answer library doesn't clearly cover are left to your staff to write from scratch. The assistant is built to recognize when a question falls outside familiar territory and flag it rather than guess.
The investment
¥29,500
One-time setup engagement
This covers the full four-week scope, including answer library preparation, tone calibration, the review interface, and the written guide your staff keeps. No subscription is attached to continued use.
The proof
Draft quality is tracked through the review interface itself — how often a draft is sent unchanged, lightly edited, or set aside entirely. A realistic early expectation is that a meaningful share of your routine replies move faster through review, with the exact proportion depending on how repetitive your enquiry types already are.
The guarantee
If tone calibration during setup shows the drafts consistently miss your team's voice, we'll say so and adjust the approach with you before continuing. An initial conversation is free of obligation.
Next steps
Share a sense of your most repeated question types, and we'll let you know whether drafting support is a good match for your inbox right now.
Ask about drafting