A clear look before any decision
Twelve months of your support records, reviewed and reported honestly — including where automation likely wouldn't help.
Back to homeThe promise
You receive a written report on your own support history — what recurs, what takes the longest to resolve, and which of those causes might be fixed further upstream rather than handled repeatedly downstream. It's meant as a first step for readers who aren't yet sure automation applies to their situation.
The problem this addresses
Many teams have a general sense that their support load is heavy, without a clear picture of exactly where the time goes. Without that picture, it's hard to know whether sorting, drafting, a process change, or nothing at all is the right response.
The solution
We take twelve months of your existing support records and look for patterns — recurring enquiry types, resolution times, and cases where the root cause sits outside the support team entirely. The result is a shortlist of genuine automation candidates, alongside an honest note on where the likely effort would outweigh the return.
The experience
You share twelve months of anonymized support data, and over a two-week window we work through it and prepare the report. There's no ongoing setup involved at this stage — just analysis, delivered as a document you can act on with or without us.
A sample from the handling ledger
Pattern found
Repeated password-reset requests
Volume share
~14% of tickets
Recommendation
Fix at source with a clearer reset link, not automation
Where the boundary sits
This review only analyzes existing records — it does not touch live enquiries or make any changes to your current process. Any recommendation it makes, including one against automation, is yours to act on however you choose.
The investment
¥16,500
One-time engagement, two weeks from data receipt
This covers the full report: volumes, the shortlist of automation candidates, and the honest note on likely returns. It stands alone and carries no obligation toward either of our other offers.
The proof
The report is grounded entirely in your own data rather than industry averages, so its conclusions apply specifically to your team. A realistic outcome is a clearer sense of where your time actually goes — which, for some teams, is enough on its own to plan around.
The guarantee
If your data doesn't support a confident recommendation either way, we'll say that too, rather than stretch a conclusion. A brief no-obligation conversation beforehand can help confirm whether this review fits what you're looking for.
Next steps
Let us know roughly how your support data is currently stored, and we'll confirm what we'd need to begin the review.
Ask about the review