A calmer first look at every enquiry
Enquiries filed by topic, language and urgency before anyone opens them — so attention starts where it's needed.
Back to homeThe promise
This setup files your incoming enquiries by subject, language, and whether they need a same-day reply — before a person even opens the message. The rules come from your own past correspondence, so what counts as "urgent" or "billing" reflects how your team already thinks about it, not a generic category list.
The problem this addresses
If your team receives thirty to three hundred enquiries a day, the first several minutes of many mornings likely go to reading everything just to know what's urgent. That's time spent before any actual help has been given, and it tends to grow with volume rather than shrink with practice.
The solution
We begin with a two-week observation period, watching how your team currently sorts and prioritizes without changing anything yet. From that, sorting rules are drafted and tested against real examples, always shown to your team before being switched on. The result stays visible and correctable — nothing is filed silently.
The experience
Working with us starts with a short conversation about your current mailbox setup, followed by the observation period where we mostly watch rather than change anything. Weekly during the first month, we send an accuracy report so you can see how the sorting is performing and flag anything that looks off. By the end, your team holds a written procedure for adjusting things on their own.
A sample from the handling ledger
Enquiry
"My order hasn't arrived and it's been 9 days"
Sorted as
Shipping — same-day
Human check
Confirmed correct; escalated to logistics
The investment
¥27,000
One-time setup engagement
This covers the full three-week scope: the observation period, rule configuration, weekly accuracy reporting through the first month, and the written procedure your team keeps afterward. There's no ongoing fee tied to using the sorting rules once they're handed over.
The proof
Accuracy is measured against staff review during the first month — every sorting decision the system makes can be checked against what a person would have chosen, and disagreements are logged rather than ignored. A realistic expectation is a noticeable reduction in time-to-first-triage within the first few weeks, not an immediate transformation.
The guarantee
If the observation period suggests this setup won't suit your inbox, we'll say so before moving further, and you're not obligated to continue. An initial conversation carries no commitment.
Next steps
Send us a note about your current volume and mailbox setup, and we'll suggest whether this is the right starting point or whether the data review might come first.
Ask about sorting