Terms and Conditions

Introduction

These Terms and Conditions form a binding agreement between you and Misty Heron Godo Kaisha ("the Company") governing use of this website and, where applicable, our services.

1. User obligations

• 1.1 You agree to provide accurate information when contacting us or engaging our services.
• 1.2 You agree not to use this site for unlawful purposes or to attempt to disrupt its normal operation.
• 1.3 Content submitted through forms must not include material that infringes on others' rights.
• 1.4 No age restriction applies to browsing this website; service engagements are intended for business use by authorized representatives of an organization.

2. Liability and warranties

• 2.1 This website and its content are provided without warranties of any kind, express or implied.
• 2.2 To the extent permitted by law, the Company's liability for any claim arising from use of this site or our services is limited to the fees paid for the relevant engagement.
• 2.3 The Company is not liable for indirect or consequential damages arising from use of this site.
• 2.4 Neither party is liable for delays or failures caused by events beyond reasonable control (force majeure).

3. Legal information

• 3.1 These terms are governed by the laws of Japan.
• 3.2 Any dispute arising from these terms will first be addressed through direct communication between the parties.
• 3.3 If any provision of these terms is found unenforceable, the remaining provisions continue in effect.
• 3.4 We may update these terms from time to time; continued use of the site constitutes acceptance of any changes.

4. Human review stays in place

4.1 Every setup we deliver keeps a person at the point where a reply leaves your team. Drafts prepared by the Reply Drafting Support are held for staff review; sorting suggestions from the Enquiry Sorting Assistant can be overridden at any time. You agree not to configure either to send messages to customers without that review step.

4.2 Sorting and drafting are based on your past correspondence and will sometimes be wrong. The weekly accuracy report in the first month is there to catch this; you remain responsible for the content of any reply your team sends.

5. Data you give us access to

5.1 You confirm that you are entitled to share the support records you provide and that your own privacy notice allows them to be used to improve customer service.

5.2 We use those records only to carry out the engagement and delete them as described in our Privacy Policy.

6. Fees and scope

6.1 Fees are those shown on the offer pages at the time of your enquiry — ¥27,000 for the Enquiry Sorting Assistant, ¥29,500 for Reply Drafting Support and ¥16,500 for the Support Data Review — unless a different amount is agreed in writing. Changes to the scope after work begins, such as adding a second inbox or another language, are quoted separately before we do them.

7. Limitation of liability

7.1 Except in cases of intent or gross negligence, our liability for any engagement is limited to the fee paid for it. We are not liable for lost sales or indirect loss arising from a misfiled enquiry or a draft that was sent without the agreed review.

8. Accuracy targets

8.1 The weekly accuracy report compares suggested sorting or drafts with what your staff actually did. We agree a target with you at the start of the scope. If it is not met by the end of the observation period, we adjust the rules once more at no extra charge; if it is still not met, we say so plainly and recommend whether to continue, rather than extend the work indefinitely.

9. Confidentiality

9.1 Both sides keep confidential what they learn about the other's business during an engagement. For us this covers your correspondence, your customers and your internal procedures; for you it covers our working methods where they are not already public. This obligation continues after the engagement ends.

10. Governing law and entire agreement

10.1 These terms, together with the written scope for your engagement, form the whole agreement between us; where they conflict, the written scope prevails. Japanese law governs both, and any dispute that cannot be settled by discussion is heard first at the Yokohama District Court.

11. Changes to these terms

11.1 We may revise these terms when our services change. An engagement already under way continues under the version that applied when its written scope was agreed, unless both sides agree to move to the new one.